Top 5 Guest Complaints on Airbnb
With Airbnb, your clients are your highest priority so being able to meet and solve any of their needs and problems is an essential element for you as a host to be able to do on a regular basis. Unfortunately, not every client will like you or like your listing. However, you should always strive for 100% satisfaction so if you fall short, at least you only fell short to 99%. What are some of the top complaints and what can you do about them?
The key exchange is always one of the most difficult parts but it need not be. Key changes can become difficult when a guest or a host is late to the meeting, a plane is delayed, or a taxi cab doesn’t show up. Any number of things can go wrong and lead to there being problems with the key drop. However, there are two simple options: install a digital lock with a combination code which you can simply email to your guests so they can get in at any time; or utilize a company like us, an Airbnb Management Company. So individuals can go and pick up the key at all hours of the day or night. You can also leave a key with a reliable neighbour just in case.
There is simply no excuse for this one. It doesn’t matter how hard you cleaned, if the guest thinks your home is dirty, your home is dirty. Clean your home thoroughly and regularly. If you are unable to do so, hire a cleaning company to come in after every guest and simply tack on the additional cost into your room listing price.
Again, there is no excuse for this. If your guests feel they have been misled, they will be upset at you. Label things exactly as they are and try to use very precise language. Include lots of pictures if something needs better description than you are able to give, or even if you can describe it well. This will help your guests have a good visual idea of what you were talking about and so they will not feel tricked when they arrived at your listing.
Unfortunately, you may or may not be able to solve this particular problem. All of us have had to deal with the occasional noisy neighbour, but as long as your neighbour is only noisy on rare occasions, you can probably just not bother. If your neighbour is reliably noisy, though, having a discussion with your neighbour in a civilized manner can be beneficial. If your neighbour refuses to be civilized about it, lodging a noise complaint with your local zoning code enforcers can be another way to help your guests enjoy their time. Your guests are paying you; your neighbour is not, and your guests are your highest priority.
Simply put, a bad host is a bad thing. Always do your best to meet the needs of your clients as best as you are able, always go above and beyond, and let them know that you are available to them and for them. Being a good host is part a matter of personality and part a matter of practice and etiquette. Practice being kind and working through problems with your client and you will be a host they will love to come back to time and time again.
For more great tips and ideas on how to be the perfect Airbnb host, visit our webpage, We are specialised on Short Term Rental Management