If an incident has occurred at your property, you can lodge a claim through the ShareCover Claim Portal.
Click here and then select the ‘Lodge a Short Stay Accommodation claim’ button. You will need to supply the following information:
- Your name, address and customer ID
- Date of incident
- Time of incident
- Details of incident
- Any evidence of the incident/damage (pictures, correspondence with the service recipient etc)
Once we receive this notice of claim from you, we will lodge the claim with ShareCover. A member of the ShareCover claim team will be in contact with you within 48 hours.