Rushcutters Bay

42 Bayswater Road

4

1

Investment Property

Sydney

Property & Ownership Overview

Located in the vibrant inner-east suburb of Rushcutters Bay, this charming apartment features tranquil garden views and an enviable location just minutes from Kings Cross Station, supermarkets, and popular local dining spots. The owner, who previously had experience in short-term rental, had withdrawn the listing to use the home for personal reasons. After ending a less-than-ideal partnership with the previous manager, she was looking for a more reliable and professional solution. She returned to the short-let market with KozyGuru, seeking a better experience and improved oversight.

Key Issues Faced

Prior Negative Experience : The owner had a dissatisfying management experience before and wanted to avoid similar issues with her re-listed property.
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Trust & Communication : She needed a partner who would communicate clearly, respectfully, and promptly, especially while she remained off-site.
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Lack of Transparency : In her previous arrangement, there was little visibility into performance or bookings, which led to frustration.
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Professional Standards : She sought a company with a structured, respectful, and clearly communicated management process.
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Outcome We Delivered

Renewed Trust : The owner was reassured by our structured, polite, and prompt communication.
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High Satisfaction : She was pleased with both the property presentation and the responsiveness of the KozyGuru team.
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Improved Transparency : The real-time Owner Portal gave her full access to booking and revenue data—ensuring peace of mind.
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Professional Relaunch : The property was re-listed smoothly with enhanced visuals, clearer oversight, and a more supportive management experience overall.
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How we can help

KozyGuru provided a tailored and professional re-launch process :
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Responsive Communication : Our on-site and remote teams responded promptly via email and messages, offering both formal and real-time support.
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Professional Conduct : We ensured every step of the process was clearly explained, from terms to pricing, while proactively reporting key updates to the owner.
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High-Quality Presentation : We arranged professional photography to showcase the unit’s features. The owner appreciated that the rights to these photos were transparently clarified—she owns the images as part of what she paid for.
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Owner Portal Access : We onboarded the owner to our dedicated KozyGuru Owner’s Portal, giving her real-time visibility into bookings, revenue, and performance—restoring confidence and control.
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