KozyGuru’s full-service short-term rental management starts from 18% plus GST. The final management fee may vary depending on your property type, size, location, setup, management needs and agreed scope. Property-specific setup items, third-party services and approved owner expenses are reviewed during the assessment and proposal stage.

The management fee supports ongoing short-term rental management work, including pricing support, listing visibility, guest operations, cleaning coordination, issue follow-up, owner communication and reporting. Final scope is confirmed during the proposal and agreement stage.

Setup, photography, furniture, styling and purchased items are usually reviewed separately from the ongoing management fee. KozyGuru will clarify what is included, what is optional and what may require a separate quote during the proposal stage before you proceed.

Items that may vary can include setup support, deep cleaning, access setup, maintenance, trades, replacement items, utilities, internet, insurance and other property-related requirements. Some compliance requirements, such as STRA registration, may apply only to certain properties or locations and will be reviewed where relevant.

Yes. Major repairs, appliance replacement, material property changes and significant property-related spend remain owner-approved before proceeding. KozyGuru can help communicate the situation, gather quotes where needed and coordinate approved next steps.

If the property is already guest-ready and the required information, access details, photos and agreement are completed, KozyGuru may be able to prepare an Airbnb listing within around one week. Timing can vary if the property needs furnishing, styling, photography, deep cleaning, maintenance, access setup or compliance-related review before launch.

No. You do not need to have everything ready before speaking with KozyGuru. If your property needs furniture, styling or guest-ready setup support, our team can review the property with you and help coordinate suitable next steps.

Yes. KozyGuru can help coordinate professional photography, listing content and launch materials through our partner photographers and marketing support. Photography and certain launch materials may be quoted separately, and we will clarify this before proceeding.

KozyGuru can support suitable short-stay booking channels such as Airbnb, Booking.com and other relevant platforms depending on the property and management approach. Where suitable, KozyGuru may also help provide a direct booking link or booking page through our booking system. Channel setup and booking link support are reviewed based on the property, owner goals and operational fit.

KozyGuru has a dedicated guest support team to help manage enquiries, booking questions, check-in support, stay-related issues and guest communication flow. This helps owners avoid handling daily guest messages themselves.

KozyGuru coordinates turnover cleaning, linen, amenities and guest-ready quality checks through the operating process and local support network where applicable. Standard turnover cleaning is usually covered by the guest cleaning fee. Initial setup cleaning, deep cleaning, pest control or special preparation may be owner or property expenses and will be reviewed where relevant.

KozyGuru first helps understand the on-site situation and communicate the issue to the owner. Where repair work is needed, we can help arrange quotations, coordinate approved maintenance and follow up on completion or quality checks where applicable. Major repairs, replacement items or material spend remain owner-approved before proceeding. If you have preferred tradespeople or contractors, you can share their details with your dedicated manager at the start so they can be considered when maintenance needs arise.

KozyGuru has a dedicated team to support damage-related follow-up. We can assist with collecting on-site information, photos and supporting details, and where applicable, help submit required information for insurance or platform-related claims. We also follow up on the process where possible. Claim outcomes may depend on the platform, insurer, policy terms and available evidence.

Yes. Owners can stay informed through regular communication, dashboard visibility where available, monthly statements and property updates. Your dedicated manager can help keep you updated on property matters, supported by KozyGuru’s operations team and local coordination network where relevant. If you need to understand your property’s current situation at any time, you can contact KozyGuru for support.

Monthly statements summarise booking activity, income, management fee breakdowns, approved expenses, owner fund balance movements and owner payout records. They are designed to help owners understand how their monthly payout is calculated.

KozyGuru usually aims to finalise the monthly statement and arrange the owner payout within around five business days after the end of each month. For example, the April statement and payout are usually processed in the first five business days of May. The statement summarises confirmed income, approved expenses, management fee details, owner fund balance movements and payout records.

Monthly statements provide the final payout summary for the month based on actual platform payments received into the bank account. This helps owners understand confirmed income, approved expenses, management fee details, owner fund balance movements and payout records. The owner portal gives owners helpful visibility into booking activity and expected booking income for the month. Because some platform payouts may be received after checkout or fall into the following month, portal figures and monthly statement figures may not always match exactly at the same point in time. If you have questions about a specific booking, payout item or statement entry, KozyGuru can help review the details with you.

Yes. If you have questions about a specific booking, payout item or statement entry, KozyGuru can help review the details and provide relevant booking information where available.

Yes. Owners remain involved in important property decisions such as major repairs, appliance replacement, material property changes and approved expenses. For day-to-day management decisions such as pricing adjustments, listing visibility, guest operations and operational coordination, KozyGuru provides professional recommendations and manages the process based on the agreed scope and market conditions. Owners can share preferences and goals with their dedicated manager, while KozyGuru helps guide the management strategy.

Yes, owners may be able to use their property when the dates are not already booked. Please contact your dedicated manager or KozyGuru support team in advance so availability can be checked and booking conflicts can be avoided. If cleaning is required after owner use, KozyGuru can help coordinate cleaning, and this may be charged separately.

In NSW, residential properties offered for short-term rental accommodation generally need to be registered and meet relevant fire safety and code of conduct requirements. Other states or local areas may have different short-stay, planning, strata, council or building rules. KozyGuru can help flag relevant considerations during the assessment process, but owners should review official government information and confirm their own compliance requirements before operating.

Yes. Platform protection, such as Airbnb AirCover, may help in some situations, but it should not be treated as a full replacement for short-stay insurance. Not every booking platform provides the same level of protection, and some claims may not be approved by the platform. Suitable short-stay insurance can help protect owners from larger unexpected costs if major guest-related damage or covered incidents occur. Owners can arrange short-stay insurance through their preferred insurer. KozyGuru can also help owners check whether their coverage is suitable for short-stay use or assist with requesting an insurance quote where needed.

Yes. Strata by-laws, building rules, lease conditions or local requirements can affect whether short-term rental use is permitted. Owners should check relevant rules before operating, and KozyGuru can help flag considerations during the assessment process.

Utilities, internet, council, strata and other property-related costs usually remain owner or property expenses where applicable. These can be discussed during the assessment and proposal stage so owners understand what may apply to their property.