World Square

91 Liverpool Street

3

1

Investment Property

Sydney

Property & Ownership Overview

Tucked inside the World Square precinct in Sydney’s bustling CBD, this well-located apartment offers easy access to restaurants, cafés, transport, and everything city life has to offer.

The owner wasn’t your typical landlord—he’s actually one of KozyGuru’s on-site area managers in New South Wales. After years of helping other property owners succeed in the short-term rental space, he now faced a personal decision: whether to sell this apartment or keep it as an income-generating asset. While weighing up the market, he chose to turn to the very system he helped build—KozyGuru’s full-service management solution.

Key Issues Faced

Undecided on Selling: : With market conditions shifting, the owner was waiting for the right moment to sell. In the meantime, he didn’t want the property sitting idle.
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Need for Flexibility: Since the timeline for selling remained uncertain, short-term rental offered an ideal in-between strategy—one that could generate income without long-term commitment.
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Trust, Yet Expectations: While the owner was part of KozyGuru’s internal team, he still expected the same level of transparency, responsiveness, and quality that any external client would demand. In some ways, expectations were even higher.
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Outcome We Delivered

Quick Re-entry to Market: The apartment received bookings shortly after going live, validating the strength of our marketing and operational setup.
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Consistent Positive Feedback: With great guest experiences came great reviews—boosting the unit’s visibility across platforms and improving performance.
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Professional Assurance, Even Internally: Most importantly, the owner was able to experience KozyGuru’s end-to-end service from the other side—and walk away with even greater confidence in what we deliver every day.
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How we can help

Despite being “one of us,” we treated this onboarding like any other—with clarity, care, and commitment to performance :
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Property Operations & Billing: We handled everything behind the scenes—from insurance application to utilities and financial tracking—so he could remain hands-off, knowing the details were covered.
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Strong Online Presence: Our marketing team set up the property across multiple platforms, and arranged a professional photo shoot that highlighted the apartment’s key features and urban appeal.
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Customer Service That Reflects Our Values: Every guest received prompt, thoughtful, and helpful responses. Through consistent communication and a warm tone, we helped ensure positive guest experiences—and even better reviews.
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